WhatsApp messages to drivers, in their own language.Asked first. Sent on time.

Asked before anything is sent

When a driver joins your organisation — approved from the recruiting link or added from the dashboard — the first WhatsApp they get is a question. It names your company, explains that a message can come each evening with the next day's shift, and offers two buttons. One tap and the answer is recorded.

Replying STOP works at any point, not only to this message. The evening message and the wave reminders only go to drivers who said yes — so nobody is messaged every night by a company they never agreed to hear from.

This matters beyond manners. WhatsApp judges a business number by how people react to it, and drivers who block or report a sender they never agreed to can end up limiting delivery for the whole fleet. The consent is kept with the number it was given for, with the wording the driver saw.

Tomorrow's shift, the evening before

Every evening, each driver who opted in gets the next day from the schedule: their shift and its length, a day off, or that nothing has been assigned yet. It goes out at the hour your organisation chooses — 21:00 unless you change it — in UK time, summer and winter.

When the driver is on a wave, the same message also says when it starts and from which depot. A day off stays a day off, without an arrival time.

"No shift assigned yet" is a message too. A driver who hears nothing has to guess; a driver told the rota is not done yet knows to wait, or to ask.

A reminder either side of the wave

On a working day, each driver gets a reminder before their wave starts — an hour before by default — with the wave, the time and the depot.

And one after the shift should have ended — half an hour after, by default, counted from the wave start and that driver's shift length — to close the day properly.

Both offsets are set per wave, and either can be switched off. A reminder that would land more than two hours late is dropped rather than sent: "your wave starts in an hour", three hours late, is wrong rather than late.

In the language each driver chose

Every one of these messages goes out in the driver's own language, and so do the emails WaveGo sends them. The driver can choose it, or a manager can set it for them — when adding the driver, or later on their record. Until someone chooses, it is English.

• EnglishEN · English
• Português (Brasil)PT · Portuguese (Brazil)
• PolskiPL · Polish
• RomânăRO · Romanian
• БългарскиBG · Bulgarian
• EspañolES · Spanish
• TürkçeTR · Turkish
• اردوUR · Urdu
• ਪੰਜਾਬੀPA · Punjabi
• العربيةAR · Arabic
• ShqipSQ · Albanian
• ΕλληνικάEL · Greek
• ItalianoIT · Italian
• FrançaisFR · French
• MagyarHU · Hungarian
• УкраїнськаUK · Ukrainian
• DeutschDE · German
• РусскийRU · Russian

A UK delivery station floor rarely runs on one language. A shift time read in a second language is a shift time half-read, and the driver who turns up at the wrong hour is a route you are covering at 05:00.

Every message on the record

The WhatsApp menu in the dashboard lists what was sent to your drivers: who, to which number, which message, when, and whether it was accepted or failed. Click a number to see that driver's history.

It is visible to owners and administrators, because it shows phone numbers. And it is what turns "nobody told me" from a plausible answer into a question you can check.

Questions operators ask

Does a driver have to agree before getting messages?

Yes. The first message is the question: it says which company added them and asks whether they want their shift each evening. They accept or decline with one tap, and can reply STOP at any time. The evening message and the wave reminders only go to drivers who said yes.

What time does the evening message go out?

At the hour your organisation chooses, UK time — 21:00 unless an owner or administrator changes it. It covers the next day: the shift, a day off, or that nothing is assigned yet.

What changes when the driver has a wave tomorrow?

The evening message also says what time the wave starts and from which depot. A day off does not get an arrival time.

When do the wave reminders go out?

By default an hour before the wave starts, and half an hour after the driver's shift should have ended — the wave start plus the shift length in the schedule. Both are set per wave, and either can be switched off. A reminder that would arrive more than two hours late is dropped rather than sent.

Which languages are there?

Eighteen: English, Portuguese (Brazil), Polish, Romanian, Bulgarian, Spanish, Turkish, Urdu, Punjabi, Arabic, Albanian, Greek, Italian, French, Hungarian, Ukrainian, German and Russian. A driver who has not chosen one gets English.

Who chooses the language?

The driver, or a manager for them — when adding the driver, or later on their record. Drivers rarely log in to anything, which is why the manager can set it.

Can a driver get the same message twice?

No. Each driver gets each message at most once a day, even if a server restarts mid-send. It also means a change made after the evening message has gone is not sent again, so tell the driver directly.

Which phone numbers can receive them?

UK mobile numbers (+44). Numbers written with spaces, brackets or a leading 0 are understood; a number from another country is skipped rather than guessed.

Can I see what was sent?

Yes. The WhatsApp menu in the dashboard lists every message sent to your drivers: who, to which number, which message, when, and whether it was accepted or failed. Click a number for that driver's history. Owners and administrators see it, because it shows phone numbers.

What does it cost?

WhatsApp driver messages are in both the free and the paid plan. Five seats are free, permanently, then £10 per seat. No credit card and no contract.

For the rota these messages come from, see driver scheduling; for the operation around it, Amazon DSP management software; and for what it costs, pricing.